Notabene Outage History
Notabene is up right nowPingoru has recorded 26 incidents for Notabene: 17 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 43 of 720 (6%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 3 | 19 of 720 (3%) |
| October 2026 | 3 | 79 of 520 (15%) |
Incidents, newest first
Major October 21, 2026 Degraded performance 53m
Started Oct 21, 2026, 10:02 PM UTC· resolved Oct 21, 2026, 10:55 PM UTC
- investigating Oct 21, 2026, 10:02 PM UTC
We're currently investigating the degraded performance of our customer-facing API.
- resolved Oct 21, 2026, 10:55 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 19, 2026 Delays in Travel Rule Transfers Between V2 and V1 2d 12h
Started Oct 19, 2026, 09:27 AM UTC· resolved Oct 21, 2026, 10:08 PM UTC
- investigating Oct 19, 2026, 09:27 AM UTC
We identified an issue affecting the processing of Travel Rule transfers from Notabene V2 to V1, causing some transfers to remain pending instead of being automatically processed. The underlying issue has been resolved, and our team is working to replay all affected messages to ensure they are processed successfully. **No action is required from customers.** We will continue monitoring the situation and provide an update once all affected transfers have been processed. We apologize for the disruption.
- resolved Oct 21, 2026, 10:08 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 6, 2026 Slow and failing requests on the US node 17h 53m
Started Oct 06, 2026, 02:38 PM UTC· resolved Oct 07, 2026, 08:31 AM UTC
- resolved Oct 07, 2026, 08:31 AM UTC
This incident has been resolved.
Major September 22, 2026 Degraded transaction processing in the EU region 1h 55m
Started Sep 22, 2026, 08:15 AM UTC· resolved Sep 22, 2026, 10:10 AM UTC
- resolved Sep 23, 2026, 03:32 PM UTC
During planned infrastructure maintenance in our EU region, our internal message system was briefly unable to accept writes. Between 08:15 and 10:10 UTC, some transactions submitted through the API were delayed. A smaller number were accepted but never processed, so they stayed in a pending state. The API stayed available throughout. Most of the impact fell between 08:54 and 09:10 UTC and between 09:37 and 09:50 UTC.
Major September 14, 2026 Address ownership discovery unavailable in EU production 16h 1m
Started Sep 14, 2026, 06:14 PM UTC· resolved Sep 15, 2026, 10:15 AM UTC
- resolved Sep 17, 2026, 01:57 PM UTC
Impact: From 14 Sep 18:14 UTC to 15 Sep 08:41 UTC, calls to POST /entities/{did}/address-ownership/discover on api.eu1.notabene.id timed out without a response. All other API endpoints, including transfer creation and authorization, were unaffected. Sandbox was unaffected. Customers using discovery as a step in their withdrawal flow saw those withdrawals held for the duration. Timeline - 14 Sep 18:14 — A network security rule permitting our EU production cluster to reach the internal address hash service was removed during infrastructure work. Discovery requests began timing out. - 15 Sep 08:21 — Customer reports received. Incident opened. - 15 Sep 08:26 — Root cause identified as a missing network rule. - 15 Sep 08:41 — Rule restored. Discovery recovered immediately. No backlog processing was required, as failed requests had not been queued. - 15 Sep 10:15 — Permanent fix to the infrastructure module merged.
Major September 11, 2026 Reduced API and UI availability 39m
Started Sep 11, 2026, 03:19 AM UTC· resolved Sep 11, 2026, 03:59 AM UTC
- investigating Sep 11, 2026, 03:19 AM UTC
We are currently investigating an issue serving our API and UI.
- resolved Sep 11, 2026, 03:59 AM UTC
This issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
Major August 31, 2026 API and UI unavailability 2h
Started Aug 31, 2026, 10:24 AM UTC· resolved Aug 31, 2026, 12:24 PM UTC
- resolved Aug 31, 2026, 01:02 PM UTC
While introducing more security layers to our systems, we blocked part of the communication between two services that ended up making the UI and API unavailable
Major July 29, 2026 Temporary availability issues in Test 20m
Started Jul 29, 2026, 07:19 AM UTC· resolved Jul 29, 2026, 07:40 AM UTC
- investigating Jul 29, 2026, 07:19 AM UTC
We are currently investigating an availability issue in our Test API.
- resolved Jul 29, 2026, 07:40 AM UTC
We've now resolved the incident. Thanks for your patience.
Minor April 25, 2026 Degraded Performance detected on status page 1d 19h Overall
Started Apr 25, 2026, 11:59 PM UTC· resolved Apr 27, 2026, 07:13 PM UTC
No vendor updates were posted for this incident.
Major March 4, 2026 Temporary Performance Issues 3h 59m
Started Mar 04, 2026, 11:21 AM UTC· resolved Mar 04, 2026, 03:20 PM UTC
- resolved Mar 04, 2026, 03:20 PM UTC
We've now resolved the incident. Thanks for your patience.
Major February 23, 2026 Dashboard Temporarily Unavailable - 503 6h 11m
Started Feb 23, 2026, 03:44 PM UTC· resolved Feb 23, 2026, 09:55 PM UTC
- resolved Feb 23, 2026, 09:55 PM UTC
Resolved
Major February 23, 2026 Partial Tx Creation Issues - Transact 8h 1m
Started Feb 23, 2026, 01:54 PM UTC· resolved Feb 23, 2026, 09:56 PM UTC
- resolved Feb 23, 2026, 09:56 PM UTC
We've now resolved the incident.
Major January 30, 2026 API Increased Error Rate 22m
Started Jan 30, 2026, 05:55 AM UTC· resolved Jan 30, 2026, 06:17 AM UTC
- resolved Jan 30, 2026, 06:17 AM UTC
API has recovered. A short spike in 500 errors for approximately 1% of API calls between 05:35 and 05:45 UTC due to the downstream provider issues. We will continue to monitor.
Major December 5, 2025 Cloudflare downtime 18m
Started Dec 05, 2025, 09:06 AM UTC· resolved Dec 05, 2025, 09:24 AM UTC
- resolved Dec 05, 2025, 09:24 AM UTC
We've now resolved the incident. Thanks for your patience.
Major November 18, 2025 Downstream Provider Availability 4h 53m
Started Nov 18, 2025, 11:48 AM UTC· resolved Nov 18, 2025, 04:42 PM UTC
- resolved Nov 18, 2025, 04:42 PM UTC
We're continuing to monitor, but as of 14:32 UTC all systems are up and running.
Major November 14, 2025 Address Service Performance Issues 4h 47m
Started Nov 14, 2025, 12:19 PM UTC· resolved Nov 14, 2025, 05:06 PM UTC
- resolved Nov 14, 2025, 05:06 PM UTC
We've now resolved the incident, and are continuing to monitor.
Major October 26, 2025 Domain service downtime 1d 15h
Started Oct 26, 2025, 12:00 AM UTC· resolved Oct 27, 2025, 03:44 PM UTC
- resolved Oct 27, 2025, 03:44 PM UTC
We've now resolved the incident. Thanks for your patience. The recovery started at 05:22:00 UTC
Major October 6, 2025 PII Safe Downtime 7m
Started Oct 06, 2025, 03:08 AM UTC· resolved Oct 06, 2025, 03:16 AM UTC
- resolved Oct 06, 2025, 03:16 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 4, 2025 Random 502 errors when calling txnotify 2h 52m
Started Sep 04, 2025, 10:28 AM UTC· resolved Sep 04, 2025, 01:20 PM UTC
- resolved Sep 04, 2025, 01:20 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 26, 2025 Webhook Notification Delay 6h
Started Aug 26, 2025, 02:40 PM UTC· resolved Aug 26, 2025, 08:40 PM UTC
- resolved Aug 27, 2025, 05:11 PM UTC
There was delay in sending webhook notifications. All messages were securely stored, with no data loss, and full functionality has been restored.
Major August 22, 2025 Partial API unavailability 14m
Started Aug 22, 2025, 02:06 PM UTC· resolved Aug 22, 2025, 02:20 PM UTC
- resolved Aug 26, 2025, 02:19 PM UTC
Due to over-aggressive DDoS mitigations, some customers may have been inadvertently blocked from accessing the Notabene API. These mitigations have been adjusted to better target attackers during the DDoS attack.
Major August 22, 2025 Compliance Dashboard Unavailable 8m
Started Aug 22, 2025, 01:14 PM UTC· resolved Aug 22, 2025, 01:23 PM UTC
- resolved Aug 22, 2025, 01:23 PM UTC
We've resolved an issue which was related to a stricter security group setup during yesterday's DDoS attempts. We apologize for the inconvenience.
Major August 21, 2025 Compliance dashboard increased error rate 1d
Started Aug 21, 2025, 03:06 AM UTC· resolved Aug 22, 2025, 04:00 AM UTC
- resolved Aug 25, 2025, 10:12 AM UTC
We've now resolved the incident. Thanks for your patience.
Major July 21, 2025 API is partially down 15h 20m
Started Jul 21, 2025, 07:58 PM UTC· resolved Jul 22, 2025, 11:18 AM UTC
- resolved Jul 22, 2025, 11:18 AM UTC
We've now resolved the incident. Thanks for your patience.
Major April 1, 2025 Degraded performance due to API timeouts 3h 32m
Started Apr 01, 2025, 03:44 AM UTC· resolved Apr 01, 2025, 07:17 AM UTC
- resolved Apr 01, 2025, 07:17 AM UTC
We've now resolved the incident. Thanks for your patience.