Northbeam is currently experiencing a minor incident affecting Data collection and Data collection (Primary Data Center), which began 8h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 03:17 PM UTC
We are aware of an issue affecting multiple customers that may result in missing visits in dashboards starting Tuesday, May 19 at around 21:00 UTC. Impacted customers will also see revenue reported as unattributed since that time. Our team is actively working to identify the root cause and restore normal reporting. We will share another update as soon as we have more information.
- identified May 20, 2026, 04:02 PM UTC
We have reverted the change that caused this regression and believe the issue is resolved for customers as of May 20th, 15:04 UTC(11:04 ET). We are still working to determine the impact during the time the issue was present, including effect on visits and revenue attribution. Thank you for your patience while we are working through this.
- identified May 20, 2026, 08:43 PM UTC
We are continuing to assess the impact of the regression. We will update when we have more information.