Northbeam experienced a minor incident on May 20, 2026 affecting Data collection and Data collection (Primary Data Center), lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 03:17 PM UTC
We are aware of an issue affecting multiple customers that may result in missing visits in dashboards starting Tuesday, May 19 at around 21:00 UTC. Impacted customers will also see revenue reported as unattributed since that time. Our team is actively working to identify the root cause and restore normal reporting. We will share another update as soon as we have more information.
- identified May 20, 2026, 04:02 PM UTC
We have reverted the change that caused this regression and believe the issue is resolved for customers as of May 20th, 15:04 UTC(11:04 ET). We are still working to determine the impact during the time the issue was present, including effect on visits and revenue attribution. Thank you for your patience while we are working through this.
- identified May 20, 2026, 08:43 PM UTC
We are continuing to assess the impact of the regression. We will update when we have more information.
- identified May 20, 2026, 11:08 PM UTC
Our team is actively working to restore the affected data for all impacted customers for the incident duration, from approximately May 19 at 21:00 UTC (5:00 PM ET) through May 20 at 15:00 UTC (11:00 AM ET). We will share another update once the restore and data processing are complete. No data has been lost.
- identified May 21, 2026, 06:03 PM UTC
Our team is continuing to restore affected data for impacted customers. Recovery is now over halfway complete. We expect the remaining backfill to continue through the day and complete by end of day today, May 21 (ET). We will share another update as progress continues. We can confirm that no data has been lost.