Normcore experienced a minor incident on November 18, 2025 affecting Normcore Matcher and Normcore Room Servers and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 09:40 PM UTC
We're seeing degraded network performance that is causing initial connections to rooms to fail in one of our us-east datacenters. We're currently routing traffic away from this datacenter and expect service to return to normal within 1-2 minutes.
- identified Nov 18, 2025, 09:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 09:42 PM UTC
Traffic is now being routed around the affected datacenter. All new room spin-ups are working correctly and existing room servers are still operational.
- resolved Nov 19, 2025, 01:25 AM UTC
We've observed no issues since the fix was deployed. We're now considering this issue resolved.