NordPass incident

Customers were unable to login

Major Resolved View vendor source →

NordPass experienced a major incident on March 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 03:15 PM UTC
Resolved
Mar 05, 2025, 03:30 AM UTC
Duration
—
Detected by Pingoru
Mar 12, 2025, 03:15 PM UTC

Update timeline

  1. resolved Mar 12, 2025, 03:15 PM UTC

    Impact: B2B customers were unable to log in or access their secrets Root cause: The outage was caused by an internal service failure due to a flag being accidentally enabled Resolution: Optimize the database for additional queries