NordLayer incident

Elevated levels of sign-in errors and increased system latency

Notice Resolved View vendor source →

NordLayer experienced a notice incident on November 10, 2021 affecting Private Gateways (Servers with dedicated IPs), lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2021, 11:45 AM UTC
Resolved
Nov 10, 2021, 02:00 PM UTC
Duration
2h 14m
Detected by Pingoru
Nov 10, 2021, 11:45 AM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Nov 10, 2021, 12:03 PM UTC

    We are currently seeing elevated levels of sign-in errors and increased system latency. Users might experience issues logging into NordLayer applications and cp.nordlayer.com. Engineering team has identified the issue and is working on it.

  2. investigating Nov 10, 2021, 12:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 10, 2021, 12:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 10, 2021, 12:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 10, 2021, 02:00 PM UTC

    This incident has been resolved.