NordLayer incident

Los Angeles connectivity issues (shared and dedicated servers)

Critical Resolved View vendor source →

NordLayer experienced a critical incident on May 4, 2022 affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2022, 02:13 PM UTC
Resolved
May 04, 2022, 02:51 PM UTC
Duration
37m
Detected by Pingoru
May 04, 2022, 02:13 PM UTC

Affected components

Private Gateways (Servers with dedicated IPs)Shared Gateways

Update timeline

  1. identified May 04, 2022, 02:23 PM UTC

    We are seeing elevated levels of connectivity issues within Los Angeles dedicated and shared servers. The problem is localised at our service provider site. Our service provider is aware of the issue and is working on a fix.

  2. resolved May 04, 2022, 02:51 PM UTC

    All Los Angeles servers are back online. There was a power supply issue at our service provider LA site. The problem is now resolved.