NordLayer experienced a major incident on October 10, 2022 affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Private Gateways (Servers with dedicated IPs)Shared Gateways
Update timeline
- investigating Oct 10, 2022, 10:30 AM UTC
We are seeing elevated levels of connectivity issues within London dedicated and shared servers. Our sys-admins are already investigating the issue.
- identified Oct 10, 2022, 10:55 AM UTC
Our service provider is aware of the issue and is currently working on a fix.
- monitoring Oct 10, 2022, 01:41 PM UTC
A fix has been implemented by the service provider and we are monitoring the results.
- resolved Oct 10, 2022, 02:00 PM UTC
All servers are back online - the problem is now resolved.