NordLayer incident

Connectivity issues with VPN servers in India

Major Resolved View vendor source →

NordLayer experienced a major incident on November 4, 2022 affecting Private Gateways (Servers with dedicated IPs), lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 01:00 PM UTC
Resolved
Nov 04, 2022, 04:59 PM UTC
Duration
3h 58m
Detected by Pingoru
Nov 04, 2022, 01:00 PM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Nov 04, 2022, 02:40 PM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in India. Our sys-admins are already investigating the issue.

  2. identified Nov 04, 2022, 02:46 PM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Nov 04, 2022, 04:52 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Nov 04, 2022, 04:59 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.