NordLayer incident

Connectivity issues with VPN servers in Brazil

Major Resolved View vendor source →

NordLayer experienced a major incident on November 22, 2022 affecting Private Gateways (Servers with dedicated IPs), lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 12:58 PM UTC
Resolved
Nov 22, 2022, 02:56 PM UTC
Duration
1h 57m
Detected by Pingoru
Nov 22, 2022, 12:58 PM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Nov 22, 2022, 01:27 PM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in Brazil. Our sys-admins are already investigating the issue.

  2. identified Nov 22, 2022, 01:29 PM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Nov 22, 2022, 02:37 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Nov 22, 2022, 02:56 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.