NordLayer incident

Connectivity issues with VPN servers in South Korea

Major Resolved View vendor source →

NordLayer experienced a major incident on December 28, 2022 affecting Private Gateways (Servers with dedicated IPs), lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2022, 11:06 AM UTC
Resolved
Dec 28, 2022, 12:14 PM UTC
Duration
1h 8m
Detected by Pingoru
Dec 28, 2022, 11:06 AM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Dec 28, 2022, 12:08 PM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Korea. Our sys-admins are already investigating the issue.

  2. identified Dec 28, 2022, 12:09 PM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Dec 28, 2022, 12:09 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Dec 28, 2022, 12:14 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.