NordLayer incident

Connectivity issues with VPN servers in Lithuania

Major Resolved View vendor source →

NordLayer experienced a major incident on December 27, 2022 affecting Private Gateways (Servers with dedicated IPs), lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2022, 06:00 PM UTC
Resolved
Dec 29, 2022, 07:52 AM UTC
Duration
1d 13h
Detected by Pingoru
Dec 27, 2022, 06:00 PM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Dec 28, 2022, 07:44 AM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in Lithuania. Our sys-admins are already investigating the issue.

  2. identified Dec 28, 2022, 07:44 AM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. identified Dec 28, 2022, 12:15 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 29, 2022, 07:44 AM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  5. resolved Dec 29, 2022, 07:52 AM UTC

    No further connectivity issues have been detected - the problem is now resolved.