NordLayer incident

Connectivity issues with VPN servers in Sydney, Australia

Major Resolved View vendor source →

NordLayer experienced a major incident on April 18, 2023 affecting Private Gateways (Servers with dedicated IPs) and Shared Gateways, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2023, 06:43 AM UTC
Resolved
Apr 18, 2023, 07:33 AM UTC
Duration
49m
Detected by Pingoru
Apr 18, 2023, 06:43 AM UTC

Affected components

Private Gateways (Servers with dedicated IPs)Shared Gateways

Update timeline

  1. investigating Apr 18, 2023, 06:43 AM UTC

    We are seeing elevated levels of connectivity issues with dedicated and shared VPN servers in Sydney, Australia. Our sys-admins are already investigating the issue.

  2. identified Apr 18, 2023, 06:50 AM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Apr 18, 2023, 07:00 AM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Apr 18, 2023, 07:33 AM UTC

    No further connectivity issues have been detected - the problem is now resolved.