NordLayer incident

Connectivity issues with VPN servers in South Africa

Major Resolved View vendor source →

NordLayer experienced a major incident on March 15, 2024 affecting Private Gateways (Servers with dedicated IPs), lasting 8h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2024, 08:30 AM UTC
Resolved
Mar 15, 2024, 05:00 PM UTC
Duration
8h 29m
Detected by Pingoru
Mar 15, 2024, 08:30 AM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Mar 15, 2024, 09:24 AM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.

  2. identified Mar 15, 2024, 10:03 AM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Mar 15, 2024, 07:12 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Mar 15, 2024, 07:13 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.