NordLayer incident

Connectivity issues with VPN servers in Montréal, Canada

Major Resolved View vendor source →

NordLayer experienced a major incident on August 1, 2024 affecting Private Gateways (Servers with dedicated IPs), lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 03:00 PM UTC
Resolved
Aug 01, 2024, 04:54 PM UTC
Duration
1h 54m
Detected by Pingoru
Aug 01, 2024, 03:00 PM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Aug 01, 2024, 04:20 PM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.

  2. identified Aug 01, 2024, 04:23 PM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Aug 01, 2024, 04:23 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Aug 01, 2024, 04:54 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.