NordLayer incident

Connectivity issues with VPN servers in New York, USA

Major Resolved View vendor source →

NordLayer experienced a major incident on September 10, 2024 affecting Private Gateways (Servers with dedicated IPs), lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 05:44 PM UTC
Resolved
Sep 10, 2024, 09:05 PM UTC
Duration
3h 21m
Detected by Pingoru
Sep 10, 2024, 05:44 PM UTC

Affected components

Private Gateways (Servers with dedicated IPs)

Update timeline

  1. investigating Sep 10, 2024, 06:44 PM UTC

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in New York, USA. Our sys-admins are already investigating the issue.

  2. identified Sep 10, 2024, 06:45 PM UTC

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring Sep 10, 2024, 08:53 PM UTC

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved Sep 10, 2024, 09:05 PM UTC

    No further connectivity issues have been detected - the problem is now resolved.