Vantiv experienced a critical incident on August 6, 2025 affecting Query API, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Query API
Update timeline
- investigating Aug 06, 2025, 12:49 AM UTC
Engineers are currently investigating limited availability of the Query API.
- monitoring Aug 06, 2025, 01:11 AM UTC
Engineers have identified the cause of the Query API availability issue and are monitoring. The Query API was impacted from 7:35 PM CST to 7:56 PM CST.
- monitoring Aug 06, 2025, 01:37 AM UTC
Engineers have observed no further availability issues with the Query API. The Query API had reduced availability from 7:35 PM CST to 7:56 PM CST.
- resolved Aug 06, 2025, 02:10 AM UTC
Engineers have observed no further availability issues with the Query API. This incident is now resolved.