Vantiv experienced a major incident on October 6, 2025 affecting Credit Card Processing, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Card Processing
Update timeline
- investigating Oct 06, 2025, 02:00 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway. Some customers may be experiencing service issues as a result.
- monitoring Oct 06, 2025, 02:18 PM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Oct 06, 2025, 03:37 PM UTC
A limited number of transactions processed Transactions processed through the Global, Worldpay, FirstData, AIB, Lloyds, Amex platforms were impacted between 6:30 AM CDT and 9:08 AM CDT We have not seen any errors since that time.