Nile Outage History

Nile is up right now

Nile had 4 outages in the last 2 years totaling 7h 5m of downtime — averaging 0.2 incidents per month.

There were 4 Nile outages since July 10, 2024 totaling 7h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nilesecure.com

Minor December 12, 2025

Data Processing Delays - Reporting Tools Affected

Detected by Pingoru
Dec 12, 2025, 07:22 AM UTC
Resolved
Dec 12, 2025, 08:36 AM UTC
Duration
1h 13m
Affected: Nile AWS Cloud
Timeline · 4 updates
  1. investigating Dec 12, 2025, 07:22 AM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. identified Dec 12, 2025, 07:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 12, 2025, 08:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 12, 2025, 08:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 25, 2025

SLA coverage details are missing from dashboard

Detected by Pingoru
Jul 25, 2025, 10:13 AM UTC
Resolved
Jul 25, 2025, 11:01 AM UTC
Duration
47m
Affected: Nile AWS Cloud
Timeline · 3 updates
  1. investigating Jul 25, 2025, 10:13 AM UTC

    SLA reporting starting to flow

  2. monitoring Jul 25, 2025, 10:40 AM UTC

    issue has been resolved

  3. resolved Jul 25, 2025, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 28, 2025

Nile Portal showing empty tiles in place of relevant data

Detected by Pingoru
Feb 28, 2025, 01:51 AM UTC
Resolved
Feb 28, 2025, 04:51 AM UTC
Duration
3h
Affected: Nile AWS Cloud
Timeline · 6 updates
  1. investigating Feb 28, 2025, 01:51 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 28, 2025, 02:26 AM UTC

    Nile Portal issue is identified and team is actively working to resolve it.

  3. investigating Feb 28, 2025, 02:27 AM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 28, 2025, 02:53 AM UTC

    We are continuing to investigate this issue.

  5. identified Feb 28, 2025, 03:58 AM UTC

    Nile Portal issue is identified and team is actively working to resolve it.

  6. resolved Feb 28, 2025, 04:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 10, 2024

Increased processing time on Nile cloud impacting connectivity for wired devices for some of our customers

Detected by Pingoru
Jul 10, 2024, 02:34 PM UTC
Resolved
Jul 10, 2024, 04:39 PM UTC
Duration
2h 4m
Affected: Nile AWS Cloud
Timeline · 5 updates
  1. identified Jul 10, 2024, 02:34 PM UTC

    Customers may experience degraded performance for some services due to higher than usual processing latencies in the Nile Cloud. The issue has been identified and mitigations are being applied.

  2. identified Jul 10, 2024, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 10, 2024, 03:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 10, 2024, 03:52 PM UTC

    Mitigations have been applied and the issues have been resolved. We will continue to monitor for rebound before resolving.

  5. resolved Jul 10, 2024, 04:39 PM UTC

    The issue has been resolved. To prevent future occurrences, we are conducting a thorough investigation into the root cause of the outage and implementing enhanced safeguards and monitoring systems. Further details will be provided to customers via email.

Read the full incident report →