Nile experienced a critical incident on September 1, 2026 affecting Nile AWS Cloud, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 02:25 PM UTC
Services that rely on cloud-based authentication are impacted globally, including: Nile Guest Services Captive Portal SSO Status: The Nile team is actively working to identify the root cause and restore services as quickly as possible. We will provide further updates as they become available. We apologize for the disruption and appreciate your patience and understanding
- investigating Sep 01, 2026, 02:26 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2026, 02:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2026, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 01, 2026, 02:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 03:03 PM UTC
This incident has been resolved.