Nile incident

Increased processing time on Nile cloud impacting connectivity for wired devices for some of our customers

Major Resolved View vendor source →

Nile experienced a major incident on July 10, 2024 affecting Nile AWS Cloud, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2024, 02:34 PM UTC
Resolved
Jul 10, 2024, 04:39 PM UTC
Duration
2h 4m
Detected by Pingoru
Jul 10, 2024, 02:34 PM UTC

Affected components

Nile AWS Cloud

Update timeline

  1. identified Jul 10, 2024, 02:34 PM UTC

    Customers may experience degraded performance for some services due to higher than usual processing latencies in the Nile Cloud. The issue has been identified and mitigations are being applied.

  2. identified Jul 10, 2024, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 10, 2024, 03:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 10, 2024, 03:52 PM UTC

    Mitigations have been applied and the issues have been resolved. We will continue to monitor for rebound before resolving.

  5. resolved Jul 10, 2024, 04:39 PM UTC

    The issue has been resolved. To prevent future occurrences, we are conducting a thorough investigation into the root cause of the outage and implementing enhanced safeguards and monitoring systems. Further details will be provided to customers via email.