Nightfall incident

Authentication failures for app.nightfall.ai logins

Minor Resolved View vendor source →

Nightfall experienced a minor incident on August 31, 2021 affecting Nightfall Console, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 06:56 PM UTC
Resolved
Aug 31, 2021, 09:10 PM UTC
Duration
2h 13m
Detected by Pingoru
Aug 31, 2021, 06:56 PM UTC

Affected components

Nightfall Console

Update timeline

  1. investigating Aug 31, 2021, 06:56 PM UTC

    We are experiencing authentication errors for console/UI due to what we believe is an incident with our 3rd party authentication provider. We are actively monitoring.

  2. investigating Aug 31, 2021, 07:16 PM UTC

    Users are now able to log in via incognito mode. Non-incognito access to the console/UI is still degraded.

  3. investigating Aug 31, 2021, 07:39 PM UTC

    Regular logins seem to be working as well. Our authentication provider is still reporting degraded performance in certain regions and so we will consider this operational once our provider has updated their status in turn

  4. resolved Aug 31, 2021, 09:10 PM UTC

    This incident has been resolved.