Ngrok incident

Some customers are running into degraded tunnel starts in all regions

Major Resolved View vendor source →

Ngrok experienced a major incident on August 13, 2025 affecting Region - AP and Region - AU and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 10:04 PM UTC
Resolved
Aug 14, 2025, 12:48 AM UTC
Duration
2h 43m
Detected by Pingoru
Aug 13, 2025, 10:04 PM UTC

Affected components

Region - APRegion - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1

Update timeline

  1. investigating Aug 13, 2025, 10:04 PM UTC

    We are currently investigating this issue.

  2. identified Aug 13, 2025, 10:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2025, 10:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 14, 2025, 12:07 AM UTC

    This incident has been resolved.

  5. resolved Aug 14, 2025, 12:48 AM UTC

    This incident has been resolved.