Ngrok experienced a major incident on January 11, 2024 affecting Dashboard (https://dashboard.ngrok.com) and Region - US and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard (https://dashboard.ngrok.com)Region - USRegion - us-cal-1
Update timeline
- investigating Jan 11, 2024, 12:24 PM UTC
We're investigating an increased failure rate for agents starting tunnels in the US.
- investigating Jan 11, 2024, 02:45 PM UTC
We are continuing to investigate this issue.
- investigating Jan 11, 2024, 03:04 PM UTC
We are rolling out mitigations for the issue and seeing some recovery. Customers may also see errors on dashboard.ngrok.com when attempting to stop or view agent sessions.
- monitoring Jan 11, 2024, 03:08 PM UTC
We believe the issue has been identified and fixed. Customers should see a recovery in the dashboard and our US regions. We're continuing to monitor the situation.
- resolved Jan 11, 2024, 03:39 PM UTC
We are no longer seeing customer impact for this incident.