Ngrok incident

Unable to start new tunnels - all regions affected

Critical Resolved View vendor source →

Ngrok experienced a critical incident on January 26, 2024 affecting Region - AP and Region - AU and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2024, 11:09 PM UTC
Resolved
Jan 26, 2024, 11:59 PM UTC
Duration
50m
Detected by Pingoru
Jan 26, 2024, 11:09 PM UTC

Affected components

Region - APRegion - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1

Update timeline

  1. investigating Jan 26, 2024, 11:09 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 26, 2024, 11:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 26, 2024, 11:12 PM UTC

    The issue has been identified and we are addressing the issue.

  4. identified Jan 26, 2024, 11:14 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jan 26, 2024, 11:14 PM UTC

    Service is restored in US regions.

  6. identified Jan 26, 2024, 11:16 PM UTC

    Service is restored in IN regions.

  7. identified Jan 26, 2024, 11:20 PM UTC

    Service is restored in SA region.

  8. identified Jan 26, 2024, 11:24 PM UTC

    Service is restored in AP, AU, and EU regions.

  9. resolved Jan 26, 2024, 11:59 PM UTC

    Service is restored in all regions and the incident is resolved.