Ngrok experienced a major incident on February 7, 2024 affecting Region - AP and Region - AU and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Region - APRegion - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1
Update timeline
- identified Feb 07, 2024, 07:43 PM UTC
We have identified an issue with the following Edge modules that may be impacting customers' ability to access content served by the Edge: OAuth, OIDC, and SAML. We are rolling out a fix and monitoring. This issue started approximately ten minutes ago.
- monitoring Feb 07, 2024, 07:59 PM UTC
Fixes are rolled out. The team will continue monitoring to confirm a full recovery.
- monitoring Feb 07, 2024, 08:04 PM UTC
Customers using SAML modules may in rare cases need to clear cookies if you are seeing `BAD REQUEST` errors on login.
- resolved Feb 07, 2024, 08:09 PM UTC
The system should be recovered for all users.