Ngrok incident

`jp` region is down for new tunnel starts and endpoint configuration changes

Major Resolved View vendor source →

Ngrok experienced a major incident on March 7, 2024 affecting Region - JP, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2024, 04:25 PM UTC
Resolved
Mar 07, 2024, 05:20 PM UTC
Duration
55m
Detected by Pingoru
Mar 07, 2024, 04:25 PM UTC

Affected components

Region - JP

Update timeline

  1. identified Mar 07, 2024, 04:25 PM UTC

    The `jp` region is unable to update state, as such new tunnel starts will fail and changes to configuration for endpoints and Edges will fail. Existing tunnels are still working. The team has identified the issue and is working on mitigation.

  2. identified Mar 07, 2024, 04:46 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 07, 2024, 05:00 PM UTC

    We are seeing `jp` recover and are continuing to monitor.

  4. resolved Mar 07, 2024, 05:20 PM UTC

    We are fully recovered in `jp`.