Ngrok incident

Agents experiencing tunnel connection errors

Minor Resolved View vendor source →

Ngrok experienced a minor incident on July 17, 2024 affecting Region - AP and Region - AU and 1 more component, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2024, 02:32 PM UTC
Resolved
Jul 17, 2024, 07:18 PM UTC
Duration
4h 45m
Detected by Pingoru
Jul 17, 2024, 02:32 PM UTC

Affected components

Region - APRegion - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1

Update timeline

  1. investigating Jul 17, 2024, 02:32 PM UTC

    Agents are experiencing tunnel connection errors (3200) for a subset of users. We are investigating this issue.

  2. monitoring Jul 17, 2024, 04:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 17, 2024, 05:38 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 17, 2024, 07:18 PM UTC

    This incident has been resolved.