Ngrok incident

Dashboard failures: Billing Page and Account Creation down

Minor Resolved View vendor source →

Ngrok experienced a minor incident on November 27, 2024 affecting Dashboard (https://dashboard.ngrok.com), lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 01:35 AM UTC
Resolved
Nov 27, 2024, 02:13 AM UTC
Duration
37m
Detected by Pingoru
Nov 27, 2024, 01:35 AM UTC

Affected components

Dashboard (https://dashboard.ngrok.com)

Update timeline

  1. identified Nov 27, 2024, 01:35 AM UTC

    We are tracking an issue that prevents new accounts from being created, existing accounts from being deleted and also results in failures to access the billing subscription page to view or manage an account's subscription. We are preparing a fix for deployment. No other services are known to be affected at this time.

  2. monitoring Nov 27, 2024, 01:54 AM UTC

    A fix has been deployed which resolves the issue and restores all dashboard functionality. We are monitoring to ensure that the fix is correct.

  3. resolved Nov 27, 2024, 02:13 AM UTC

    This incident has been resolved.