Ngrok incident

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Critical Resolved View vendor source →

Ngrok experienced a critical incident on March 14, 2025 affecting Dashboard (https://dashboard.ngrok.com) and Region - AP and 1 more component, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 05:32 PM UTC
Resolved
Mar 14, 2025, 10:46 PM UTC
Duration
5h 13m
Detected by Pingoru
Mar 14, 2025, 05:32 PM UTC

Affected components

Dashboard (https://dashboard.ngrok.com)Region - APAPI (https://api.ngrok.com)Region - AURegion - EURegion - INRegion - JPRegion - SARegion - USRegion - us-cal-1

Update timeline

  1. investigating Mar 14, 2025, 05:32 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 14, 2025, 05:48 PM UTC

    We are recovering and monitoring performance

  3. identified Mar 14, 2025, 05:52 PM UTC

    The issue has been identified and will be working to restore service.

  4. monitoring Mar 14, 2025, 07:28 PM UTC

    We have mostly recovered and are monitoring

  5. identified Mar 14, 2025, 07:34 PM UTC

    The issue has been identified and will be working to restore service

  6. monitoring Mar 14, 2025, 09:44 PM UTC

    We have stabilized and are monitoring status

  7. resolved Mar 14, 2025, 10:46 PM UTC

    This incident has been resolved.