NextRoll incident

Transactional emails are not sending due to system outage

Major Resolved View vendor source →

NextRoll experienced a major incident on June 9, 2022 affecting AdRoll Ad Campaign and AdRoll ABM Campaigns and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2022, 03:04 PM UTC
Resolved
Jun 10, 2022, 03:39 PM UTC
Duration
1d
Detected by Pingoru
Jun 09, 2022, 03:04 PM UTC

Affected components

AdRoll Ad CampaignAdRoll ABM CampaignsAdRoll Email Campaign

Update timeline

  1. investigating Jun 09, 2022, 03:04 PM UTC

    Mailgun is having a major outage and is affecting the ability to send emails. We will be monitoring the Mailgun outage, and we will follow up as soon as we have additional info.

  2. monitoring Jun 09, 2022, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 09, 2022, 08:30 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 10, 2022, 03:39 PM UTC

    This incident has been resolved.