NextRoll incident

Granular Conversion Report (GCR) not being generated and sent

Notice Resolved View vendor source →

NextRoll experienced a notice incident on August 24, 2023, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2023, 06:32 PM UTC
Resolved
Aug 24, 2023, 09:05 PM UTC
Duration
2h 33m
Detected by Pingoru
Aug 24, 2023, 06:32 PM UTC

Update timeline

  1. investigating Aug 24, 2023, 06:32 PM UTC

    Issue: Granular Conversion Report (GCR) is not being generated and sent for both scheduled & on-demand due to an email decryption issue. Functional Impact: Unable to generate and send GCRs. Next Steps: Our engineering teams are working to resolve the issue.

  2. identified Aug 24, 2023, 06:32 PM UTC

    The issue has been identified.

  3. resolved Aug 24, 2023, 09:05 PM UTC

    This incident has been resolved.