Next Matter incident

Task takeover button not working in shared teams

Minor Resolved View vendor source →

Next Matter experienced a minor incident on September 18, 2026, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 03:34 PM UTC
Resolved
Sep 18, 2026, 04:51 PM UTC
Duration
1h 17m
Detected by Pingoru
Sep 18, 2026, 03:34 PM UTC

Update timeline

  1. investigating Sep 18, 2026, 03:34 PM UTC

    Status: Investigating Task takeover is currently unavailable in shared teams, showing a "View" button instead of "Takeover" and preventing team members from claiming and processing tasks. We are aware of the issue and are working on a fix.

  2. identified Sep 18, 2026, 04:26 PM UTC

    Status: Identified We are currently testing a fix for this issue. We will deploy as soon as successful testing is completed.

  3. monitoring Sep 18, 2026, 04:39 PM UTC

    Status: Monitoring The fix has now been deployed to production and we are confirming it's now resolved.

  4. resolved Sep 18, 2026, 04:51 PM UTC

    Status: Resolved Resolved.