Newton had 40 outages in the last 2 years totaling 565h 17m of downtime — averaging 1.6 incidents per month.
There were 40 Newton outages since March 25, 2025 totaling 565h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue resulting in users to experience a $0 portfolio value for SKY. Full details of the recent MKR to SKY migration can be found here: https://help.newton.co/hc/en-us/articles/44244524532499-MKR-to-SKY-What-You-Need-to-Know
This incident has been resolved.
We are currently experiencing intermittent issues due to a third party provider. Our team is monitoring.
This incident has been resolved.
Users may experience intermittent issues when withdrawing cryptocurrency on the Solana network while we investigate an issue with our wallet provider.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience intermittent issues when attempting to withdraw via Interac e-Transfer while our team investigates an outage with our banking provider.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
USDC withdrawals on the Polygon and Ethereum networks have been temporarily suspended. All other supported USDC networks remain enabled.
This incident has been resolved.
USDC withdrawals on the Polygon network have been temporarily suspended. All other supported USDC networks remain enabled.
This incident has been resolved.
Users may experience intermittent issues when creating a Newton account while our team investigates an issue.
This incident has been resolved.
We are currently investigating an issue with our banking provider resulting in degraded e-Transfer performance.
This incident has been resolved.
E-transfer deposits are temporarily unavailable while we investigate an interruption.
The issue has been identified and a fix is being implemented. Please use the 'Request via app' feature for faster deposits during this time.
The issue has been identified and a fix is being implemented. Please use the 'Request via app' feature for faster deposits during this time.
The issue has been identified and a fix is being implemented. Please use the 'Request via app' feature for faster deposits during this time.
The issue has been resolved.
A number of our systems are currently impacted by a Google Cloud outage, which is affecting multiple third-party vendors.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
E-transfer deposits and withdrawals are temporarily unavailable while our banking partner investigates a service interruption.
This incident has been resolved.
We are currently investigating an issue causing a delay when users unstake Ethereum on the Newton platform.
This incident has been resolved.
Users may encounter a delay when depositing cryptocurrency to their Newton account. Our team is working to resolve the issue as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue with XRP withdrawals and a fix is being implemented. We appreciate your patience while we resolve this issue.
This incident has been resolved.
We are currently investigating an issue with our authentication provider resulting in users being unable to login to their Newton account. User funds are unaffected by this outage.
Our authentication provider is continuing to work on a fix, and users may be able to login now. If you are stuck during the login process, please close the app or webpage and try again.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.