Newton experienced a minor incident on January 20, 2026 affecting All Crypto Withdrawals, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
All Crypto Withdrawals
Update timeline
- investigating Jan 20, 2026, 05:10 PM UTC
Users may intermittently experience withdrawal failures while our wallet provider investigates an issue. Any failed withdrawals will be returned to users’ Newton accounts.
- monitoring Jan 20, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 05:21 PM UTC
This incident has been resolved.