Newton incident

Latency Issue Affecting Login and App Loading

Major Resolved View vendor source →

Newton experienced a major incident on February 26, 2025 affecting Web App and Mobile Apps, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 11:14 PM UTC
Resolved
Feb 27, 2025, 03:07 AM UTC
Duration
3h 53m
Detected by Pingoru
Feb 26, 2025, 11:14 PM UTC

Affected components

Web AppMobile Apps

Update timeline

  1. identified Feb 26, 2025, 11:14 PM UTC

    An issue has been identified which is affecting app loading times and authentication services. Affected users may see timeout errors or longer than usual loading times in the application.

  2. identified Feb 26, 2025, 11:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 27, 2025, 01:24 AM UTC

    A short downtime is required in order to resolve this issue.

  4. monitoring Feb 27, 2025, 01:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 27, 2025, 03:07 AM UTC

    This incident has been resolved.