Newton incident

Newton Account Login

Critical Resolved View vendor source →

Newton experienced a critical incident on March 25, 2025 affecting Web App and Mobile Apps, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 06:32 PM UTC
Resolved
Mar 25, 2025, 07:44 PM UTC
Duration
1h 11m
Detected by Pingoru
Mar 25, 2025, 06:32 PM UTC

Affected components

Web AppMobile Apps

Update timeline

  1. investigating Mar 25, 2025, 06:32 PM UTC

    We are currently investigating an issue with our authentication provider resulting in users being unable to login to their Newton account. User funds are unaffected by this outage.

  2. investigating Mar 25, 2025, 06:57 PM UTC

    Our authentication provider is continuing to work on a fix, and users may be able to login now. If you are stuck during the login process, please close the app or webpage and try again.

  3. monitoring Mar 25, 2025, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2025, 07:44 PM UTC

    This incident has been resolved.