NewCropRX experienced a critical incident on October 8, 2025 affecting EPCS Registration and EPCS Prescribing, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2025, 09:21 PM UTC
ID.me has identified and is investigating an issue with multifactor authentication and account access. You can learn more here: https://status.id.me/
- monitoring Oct 08, 2025, 09:37 PM UTC
ID.me has implemented a fix; ERX Support has been able to test and confirm that MFA is working as expected. We are optimistic that ID.me has resolved this matter and will continue to monitor. See their status page: https://status.id.me/
- resolved Oct 08, 2025, 09:59 PM UTC
ID.me has confirmed that this issue has been resolved and multifactor authentication is working as expected for EPCS registration and digital signing of controlled prescriptions. Please reach out to support if you have any further questions. Thank you.