Netwrix incident

Processing Delay for 1Secure alerts

Minor Resolved View vendor source →

Netwrix experienced a minor incident on July 18, 2024 affecting Alerts, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 10:47 AM UTC
Resolved
Jul 18, 2024, 11:46 AM UTC
Duration
58m
Detected by Pingoru
Jul 18, 2024, 10:47 AM UTC

Affected components

Alerts

Update timeline

  1. identified Jul 18, 2024, 10:47 AM UTC

    We have identified an issue with the processing of Activity Record alerts in the EU instance which is causing a delay in alert calculation being run against imported activity records. There is no delay in the importing of activity records so reports remain up to date.

  2. monitoring Jul 18, 2024, 11:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 18, 2024, 11:46 AM UTC

    This incident has been resolved.