Netskope experienced a critical incident on January 22, 2026 affecting BOM2 — Mumbai, India, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 07:36 AM UTC
We are currently investigating this issue.
- resolved Jan 22, 2026, 07:36 AM UTC
We are investigating a service impacting incident at the BOM2 datacenter(s) for the following service(s) Secure Web Gateway for customers using DEIP. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 22, 2026, 08:06 AM UTC
Netskope identified the issue and completed mitigation at 07:45 UTC. We continue to monitor the environment before confirming full resolution.
- monitoring Jan 22, 2026, 08:07 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jan 22, 2026, 11:00 AM UTC
The incident has been resolved