Netskope experienced a critical incident on January 27, 2026 affecting SV5 — San Jose, United States, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
SV5 — San Jose, United States
Update timeline
- investigating Jan 27, 2026, 10:42 PM UTC
We are currently investigating this issue.
- resolved Jan 27, 2026, 10:42 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 28, 2026, 01:17 AM UTC
The incident has been resolved