Netskope experienced a critical incident on February 4, 2026 affecting AM2 — Amsterdam, Netherlands, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2026, 05:27 AM UTC
We are currently investigating this issue.
- resolved Feb 04, 2026, 05:27 AM UTC
We are investigating a service impacting incident at the AM2 datacenter(s) for the following service(s) Core Services, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Feb 04, 2026, 06:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 06:34 AM UTC
Netskope has observed that the issue has self-mitigated at 5:40 AM UTC, and we are continuing to run validations to ensure services remain fully operational.
- resolved Feb 04, 2026, 06:45 AM UTC
The incident has been resolved