Service Impact to FR4 Data Center.

Update timeline

1. investigating Feb 04, 2026, 06:31 PM UTC

   We are currently investigating this issue.

2. resolved Feb 04, 2026, 06:31 PM UTC

   We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

3. resolved Feb 04, 2026, 07:32 PM UTC

   Netskope continues to investigate for a potential root cause and possible mitigation strategy at this time.

4. resolved Feb 04, 2026, 08:26 PM UTC

   Netskope is in the process of implementing a mitigation strategy. Some improvements have been observed but the issue is not yet fully resolved. Work continues on the mitigation strategy at this time.

5. resolved Feb 04, 2026, 09:46 PM UTC

   Netskope is making progress on the mitigation effort. Services are being restored

6. resolved Feb 04, 2026, 10:48 PM UTC

   Services are returning to normal operations as the Netskope team continues working towards full mitigation. An ETA on complete mitigation is pending.

7. resolved Feb 05, 2026, 12:33 AM UTC

   The incident has been resolved