Netskope experienced a major incident on February 18, 2026 affecting SV5 — San Jose, United States, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
SV5 — San Jose, United States
Update timeline
- investigating Feb 18, 2026, 12:05 AM UTC
We are currently investigating this issue.
- resolved Feb 18, 2026, 12:05 AM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Feb 18, 2026, 12:54 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Feb 18, 2026, 01:37 AM UTC
The incident has been resolved