Netskope experienced a major incident on February 19, 2026 affecting AM2 — Amsterdam, Netherlands, lasting 8h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2026, 10:23 AM UTC
We are currently investigating this issue.
- resolved Feb 19, 2026, 10:23 AM UTC
We are investigating a service impacting incident at the AM2 datacenter(s) for the following service(s) Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Feb 19, 2026, 10:46 AM UTC
Netskope has identified the root cause. We expect the lag to drain in next 3 hours.
- resolved Feb 19, 2026, 02:32 PM UTC
Netskope has concluded the mitigation strategy and confirmed the deployment of the solution was successfull. We estimate the backlog to fully clear within 1 hour.
- monitoring Feb 19, 2026, 05:59 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Feb 19, 2026, 06:59 PM UTC
The incident has been resolved