Netskope incident

Missing malware events and alerts within SkopeIT

Critical Resolved View vendor source →

Netskope experienced a critical incident on February 20, 2026, lasting 16h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 02:04 PM UTC
Resolved
Feb 21, 2026, 06:45 AM UTC
Duration
16h 41m
Detected by Pingoru
Feb 20, 2026, 02:04 PM UTC

Update timeline

  1. investigating Feb 20, 2026, 02:04 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 20, 2026, 02:04 PM UTC

    Netskope has received reports from customers that are missing recent malware scan events in SkopeIT.

  3. resolved Feb 20, 2026, 03:20 PM UTC

    Netskope continues to investigate this issue.

  4. resolved Feb 20, 2026, 04:26 PM UTC

    Netskope continues to investigate the issue.

  5. resolved Feb 20, 2026, 09:01 PM UTC

    Netskope is in the process of implementing a fix. More details can be found in the support portal.

  6. resolved Feb 20, 2026, 09:38 PM UTC

    Netskope has begun deploying a fix. More details can be found in the support portal.

  7. resolved Feb 21, 2026, 06:42 AM UTC

    This incident has been resolved. More details can be found in the support portal.

  8. resolved Feb 21, 2026, 06:45 AM UTC

    The incident has been resolved

  9. resolved Feb 27, 2026, 11:01 PM UTC

    Netskope has successfully rolled back the changes that caused the recent impact. Customers no longer need to use the temporary workaround.