Netskope experienced a critical incident on March 4, 2026 affecting FR4 — Frankfurt, Germany, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
FR4 — Frankfurt, Germany
Update timeline
- investigating Mar 04, 2026, 02:10 PM UTC
We are currently investigating this issue.
- resolved Mar 04, 2026, 02:10 PM UTC
We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Mar 04, 2026, 03:16 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 04, 2026, 03:35 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Mar 04, 2026, 04:44 PM UTC
The incident has been resolved