Netskope experienced a critical incident on March 6, 2026 affecting DFW3 — Dallas, United States, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2026, 05:55 PM UTC
We are currently investigating this issue.
- resolved Mar 06, 2026, 05:55 PM UTC
We are investigating a service impacting incident at the DFW3 datacenter(s) for the following service(s) Advanced Analytics, Borderless WAN, CASB API Data Protection, Cloud Security Posture Management, Core Services, DEM, DSPM, Event Logging, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Mar 06, 2026, 07:57 PM UTC
Netskope is working on the recovery of the infrastructure before proceeding with service restoration
- resolved Mar 06, 2026, 09:03 PM UTC
Netskope is actively engaged in the recovery of the internal databases
- resolved Mar 06, 2026, 09:36 PM UTC
The WebUI service has been restored.
- resolved Mar 06, 2026, 11:39 PM UTC
Services recovered successfully. SkopeIT is currently processing a backlog of events
- resolved Mar 07, 2026, 12:57 AM UTC
The incident has been resolved