Netskope incident

Service Impact to LON2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on March 23, 2026 affecting LON2 — London, United Kingdom, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 10:36 AM UTC
Resolved
Mar 23, 2026, 03:52 PM UTC
Duration
5h 16m
Detected by Pingoru
Mar 23, 2026, 10:36 AM UTC

Affected components

LON2 — London, United Kingdom

Update timeline

  1. investigating Mar 23, 2026, 10:36 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 23, 2026, 10:36 AM UTC

    We are investigating a service impacting incident at the LON2 datacenter(s) for the following service(s) GRE, IPSEC, Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. resolved Mar 23, 2026, 10:59 AM UTC

    LON2 has been removed from NewEdge traffic management system to mitigate the impact.

  4. monitoring Mar 23, 2026, 02:40 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved Mar 23, 2026, 02:41 PM UTC

    LON2 data center has been re-added to the NewEdge traffic management system. Netskope will continue to monitor before marking this incident as fully mitigated.

  6. resolved Mar 23, 2026, 03:52 PM UTC

    The incident has been resolved