Netskope incident

Service Impact to FRA2, SJC2, ZUR2, DFW3, SIN2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on March 24, 2026 affecting DFW3 — Dallas, United States and FRA2 — Frankfurt, Germany and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 04:17 AM UTC
Resolved
Mar 24, 2026, 07:00 AM UTC
Duration
2h 43m
Detected by Pingoru
Mar 24, 2026, 04:17 AM UTC

Affected components

DFW3 — Dallas, United StatesFRA2 — Frankfurt, GermanySIN2 — Singapore, SingaporeSJC2 — San Jose, United StatesZUR2 — Zurich, Switzerland

Update timeline

  1. investigating Mar 24, 2026, 04:17 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 24, 2026, 04:17 AM UTC

    We are investigating a service impacting incident at the FRA2, SJC2, DFW3, ZUR2, SIN2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. monitoring Mar 24, 2026, 04:29 AM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. monitoring Mar 24, 2026, 05:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 24, 2026, 06:47 AM UTC

    During the ongoing monitoring, we identified that the issue was not limited to FRA2 and also impacted San Jose, California, USA (SJC2), Dallas, Texas, USA (DFW3), Zurich, Switzerland (ZUR2) and Singapore (SIN2). Our teams are actively engaged in implementing the fix across the other impacted management planes to ensure full service stability.

  6. resolved Mar 24, 2026, 07:00 AM UTC

    The incident has been resolved