Netskope experienced a critical incident on March 30, 2026 affecting SV5 — San Jose, United States, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 06:06 PM UTC
We are currently investigating this issue.
- resolved Mar 30, 2026, 06:06 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) CASB API Data Protection, Event Logging, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Mar 30, 2026, 07:05 PM UTC
Netskope is actively working on implementing the mitigation strategy
- resolved Mar 30, 2026, 08:05 PM UTC
Netskope continues to actively implement a mitigation strategy.
- monitoring Mar 30, 2026, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 30, 2026, 10:41 PM UTC
All affected nodes have been restored to an online status.
- monitoring Mar 30, 2026, 11:02 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Mar 30, 2026, 11:45 PM UTC
The incident has been resolved