Netskope incident

Service Impact to SV5 Data Center.

Critical Resolved View vendor source →
Started
Mar 30, 2026, 06:06 PM UTC
Resolved
Mar 30, 2026, 11:45 PM UTC
Duration
5h 39m
Detected by Pingoru
Mar 30, 2026, 06:06 PM UTC

Affected components

SV5 — San Jose, United States

Update timeline

  1. investigating Mar 30, 2026, 06:06 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 30, 2026, 06:06 PM UTC

    We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) CASB API Data Protection, Event Logging, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. resolved Mar 30, 2026, 07:05 PM UTC

    Netskope is actively working on implementing the mitigation strategy

  4. resolved Mar 30, 2026, 08:05 PM UTC

    Netskope continues to actively implement a mitigation strategy.

  5. monitoring Mar 30, 2026, 09:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 30, 2026, 10:41 PM UTC

    All affected nodes have been restored to an online status.

  7. monitoring Mar 30, 2026, 11:02 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  8. resolved Mar 30, 2026, 11:45 PM UTC

    The incident has been resolved

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